General practice accreditation without compromise

Begin your quality journey today

 

About our program
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As Australia’s only accreditor specialising solely in general practice, we take quality seriously and support your practice to drive quality.

Getting started

What does QPA do?

Once your application has been received and processed, you will be introduced and onboarded to our program by your dedicated Quality Accreditation Manager (QAM). Your QAM will be your main point of contact throughout your accreditation journey. They will step you through every aspect of our program, help you break down the indicators into smaller, manageable pieces, discuss the library of resources and webinar recordings available for on-demand access from our portal and partner with you to ensure you feel fully prepared and confident going into your on-site survey visit. Following the completion of your survey visit, you will receive a comprehensive report where you’ll have an opportunity to provide feedback and address any areas of further improvement. You will have 65 business days to address any identified non-conformities. After this time your practice will then be presented to our Certification Authority. Once certified, you will receive your Certificate of Accreditation (which will also be available for download from the portal).

How do I apply?

Applying is simple!

We just require your practice is operational at the time of registration (currently conducting general practice consultations) and you meet the definition of a general practice as set out by the RACGP here: https://www.racgp.org.au/running-a-practice/practice-standards/interpretive-guide-1/interpretative-guide-for-non-traditional-general-p

Simply log onto our Connect portal to create your user account and add your practice details here: https://app-connect2.qpa.net.au/signup

If you have any questions or would like to discuss your application before completing the form, please call us on 02 6944 4042 or request a call back here: https://mailchi.mp/qpa.health/join-us

What are the benefits of my General Practice being certified by QPA?

We believe that certification ensures high standards of healthcare and is a signifier of excellence that patients should actively seek when choosing a general practice. We make certification beneficial for our practices by delivering engaging, constructive and productive feedback that ultimately empowers practices to deliver the best patient outcomes.

What standards will my practice be certified against?

Currently, QPA assess general practices against the RACGP 5th edition standards for general practices: https://www.racgp.org.au/running-a-practice/practice-standards/standards-5th-edition
The 6th edition Standards are now published, marking the beginning of an important transition for general practice accreditation. It is important to note that transition dates and assessment arrangements are still to be confirmed by The Australian Commission on Safety and Quality in Health Care (ACSQHC) here: https://www.safetyandquality.gov.au/accreditation/national-general-practice-accreditation-ngpa-scheme/racgp-standards-general-practices-standards-6th-edition
More information is also available in the RACGP’s 6th edition hub here: https://www.racgp.org.au/running-a-practice/practice-standards/standards-6th-edition/standards-6th-edition-hub
QPA will keep you updated with all of the latest news relating to transitioning to the 6th edition Standards. Our QPA hub of relevant links, resources and an upcoming schedule of practice education is available here: https://www.qpa.health/2026/09/16/preparing-for-the-6th-edition-practical-support-starts-now/

Inclusions

Are there resources that QPA can provide to assist my practice during accreditation?

Yes, QPA’s Connect portal contains a comprehensive suite of resources to support your practice team. Your dedicated support person (Quality Accreditation Manager) will work with your practice team to ensure you are provided with the resources best suited to your practice. We have a full calendar of webinar educational presentations for QPA clients scheduled for 2027, available here: https://www.qpa.health/webinar-programs/

Our past webinar recordings are also available on the Connect portal for your convenience and on-demand access.

Does QPA supply a P&P template?

QPA provides a comprehensive suite of customisable policy and procedure templates to assist practices in meeting the requirements of the 5th edition Standards, including the following documents:
  • Cold Chain Management Policy Template
  • Infection Prevention and Control Policy Template
  • Privacy Policy Template
  • Remote Access and Wireless Systems Policy Template
  • Artificial Intelligence Usage Policy Template
  • Open Disclosure Policy Template
  • Complaints Management Policy Template
  • Respectful and Culturally Appropriate Care Policy Template
  • Managing Challenging Patient Interactions Policy and Procedure Template
  • Information and Communication Technology, Continuity Protection and Recovery Plan Template