General practice accreditation without compromise

Begin your quality journey today

 

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As Australia’s only accreditor specialising solely in general practice, we take quality seriously and support your practice to drive quality.

Latest news and updates

We're on the lookout for our next surveyors to join our team from key locations around Australia.

 

As a GP, Practice Manager or Practice Nurse working in Australian general practice, have you ever considered sharing your experience and passion for delivering quality to become a surveyor? QPA Surveyors work in partnership with our general practice clients to assess practices and identify opportunities for improvement on their accreditation and quality journey!

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REGISTER NOW! MEDICAL RECORDS WEBINAR! Inviting our QPA practices including GPs to attend our webinar on Thursday 5th June 2025!

This webinar will be presented by QPA GP Surveyor, Dr Kelly Lai.

Whether you’re preparing for accreditation or refining your internal systems, this session will offer clear guidance for how to ensure your records meet the benchmarks.

Register Now!

SAVE THE DATE! View our upcoming program of webinar topics and dates coming soon!

 

The QPA webinar series is designed to be a valuable and interactive training resource for you and your team. New dates and topics are continually added with the registration link being made available approximately 2 weeks from the presentation date. Our QPA practices have the added benefit of being able to view webinar recordings at their convenience, anytime, from their Connect portal!

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News: Yet another vaccine mishap and accreditation failure

 

Closely following on from previous embarrassing reports of a practice being publicly outed in major press outlets for challenges with vaccine storage and cold chain, comes another breakdown with vaccination procedures, in this case with the incorrect vaccine being given to a child.

 

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News: 25 years on - Has accreditation achieved its lofty ambitions?

 

In this, the 25th year since accreditation became a requirement to access the PIP, WIP and other benefits in general practice, it is timely to ask whether accreditation has achieved its goals in improving the quality of general practice in Australia and providing assurance to patients as to safety and quality.

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News: Think rural and remote. Think different.

Forty years in rural practice. Medical students and registrars, Rural Doctors Dispute, founding executive and subsequent RDANSW and RDAA President, rural workforce reforms, changes in rural medicine that also helped city GPs. All underpinned by the inspiration from rural and remote doctors who shared the same passion and belief in rural and remote communities.

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Getting started

How do I apply?

To apply simply go to the Connect login located at the top of the web page, create your user account and complete the application form. https://app-connect2.qpa.net.au/Login

What are the benefits of my General Practice being certified by QPA?

We believe that certification ensures high standards of healthcare and is a signifier of excellence that patients should actively seek when choosing a general practice. We make certification beneficial for our practices by delivering engaging, constructive and productive feedback that ultimately empowers practices to deliver the best patient outcomes.

What standards will my practice be certified against?

Your practice will be assessed against the RACGP 5th edition standards for general practices and for services they will be assessed against the RACGP 5th edition standards for after-hours and medical deputising services. The 5th edition of the RACGP standards are focused on patient outcomes and quality improvement. Our values as an organisation are in line with the 5th edition standards.

Inclusions

What does QPA do?

Once your application has been processed, your practice will be contacted by your assigned Quality Accreditation Manager (QAM). Your QAM will be your point of contact throughout the certification journey. They will assist with providing resources to help with your self-assessment and survey visit. After your survey visit is completed, you will be sent a comprehensive report which you will have an opportunity to provide feedback to QPA on. Your final report will then be issued to your practice and to our Certification Authority. Once certified, you will receive your certificate in hard copy and a copy will be accessible in your Connect  portal.

Are there resources that QPA can provide to assist my practice during accreditation?

Yes, QPA’s Connect portal contains a comprehensive suite of resources to support your practice team.
Your QAM will work with your practice team to ensure you are provided with the resources best suited to your practice. We also have a comprehensive fortnightly webinar program that can be accessed by yourself and your team for training purposes.

Does QPA supply a P&P template?

Yes, we have a Policy and Procedure template which is designed in a format to help you make your manual a live working document for your practice team. There is no need for practices to create a new P&P manual, however our template provides guidance to ensure your existing manual is compliant against the 5th edition standards.

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