Empowering practices since 1999
Quality is at the core of everything we do.
QPA is accredited by globally recognised International Society for Quality in Healthcare (ISQua) to Guidelines and Standards for External Evaluation Organisations.
Why do we exist?
QPA exists to empower and support general practices to provide the highest quality care. We partner with practices to deliver better outcomes for patients that shape the future of general practice through quality assurance.
Our Vision
Beyond accreditation – where a culture of quality is embedded in everything we do every day.
Our Mission
Striving for quality assurance today, for a better general practice tomorrow.
Our Values
Integrity
Ensuring that all accreditation decisions meet the intent of the relevant standards, are transparent, impartial, consistent and applied without undue or inappropriate influence.
Innovation
Continuing to develop our program and use IT tools to better support practices and bring more efficiency.
Community & Patient Focus
Ensuring that accreditation remains about patients and the community in providing assurance as to the safety and quality of general practice services.
Responsiveness
Actively listening to consumers and practices and showing tactical empathy.
Evidence-based
Continuing to strive for a strong evidence base in assessing our program development and the services we provide.
Respect for our People
Recognising that our people are in the best position to inform and guide policy and operations. We value and listen to each other and actively engage in supporting their professional and personal development.
Environmental Concern
We understand the need for individual action in regard to climate change and the environment and are striving to be a carbon neutral enterprise.
Cementing our commitment to quality
Our corporate social commitment and responsibility extends beyond general practice to our own local rural community of Gundagai, New South Wales, where QPA is proudly operated from.
Championing community connections
Through the many fundraising and awareness initiatives that our team passionately support, we aim to build and strengthen connections and pride especially within our own local community. We support causes that raise awareness and fund crucial medical research that are particularly close to our heart and that benefits members of the community who are in need. In 2024, our small team of QPA head office staff raised over $1300 for local charities including Gundagai’s own shared, assisted-living home.
Environmental sustainability
Committed to reducing the environmental impact of our operators, we focus on sustainable business practices and aim to continually reduce our carbon footprint.
It all started to provide general practices with a choice of certification provider. For more than 25 years we’ve empowered practices to imbed a culture of quality and deliver the best possible healthcare and wellbeing outcomes to patients, their families and their communities.
Dr Paul Mara
Quality Practice Accreditation Founder and Managing Director
“At QPA, we value general practice, because we are GPs. We understand how hard it is to be a GP. One minute you can be seeing a child with a sore throat, the next managing a patient with complex chronic disease. As GPs, we understand general practice isn’t just about our patient’s problems but about their stories, where and how they live. We make a difference to people’s lives in small or large steps every day. At QPA, we don’t just accredit general practices: we understand them.”
